How to claim

How to Claim

Need to Make a Funeral Insurance Claim?

Follow the simple steps below to get your funeral insurance claim processed as quickly as possible.

  1. Tell Us

Please notify us of your intent to claim within 24 hours of the event. If this isn’t possible, call us as soon as possible on the toll-free number below.

Contact our funeral cover claims department:

  • Walk in centre hours:
    • Monday to Friday: 08:00 to 16:30
  • Call centre hours:
    • Monday to Thursday: 08:00 to 17:00
    • Fridays: 08:00 to 16:30
  • Toll-free number: 0800 252 467
  • Fax: 011 351 3003
  • Email: LifeClaimsAdmin@hollard.co.za
  1. Required Documents

You’ll need to send us all relevant funeral cover documentation in order to process your claim.

Download the required funeral plan forms by clicking on the links below.

Natural Death

In the event of a natural death, we need the following documents to process your burial insurance policy payout:

  • Funeral claim form
  • Certified copy of death certificate
  • Certified copy of identity document of both the insured and beneficiary
  • Certified documentary proof of marriage (if applicable)
  • BI1663 – notification of death (obtainable from a doctor or funeral parlour)

Unnatural Death

In the event of an unnatural death, Hollard requires the following documents to process the funeral policy payout:

  • Funeral claim form
  • Certified copy of death certificate
  • Certified copy of identity document of both the insured and beneficiary
  • Certified documentary proof of marriage (if applicable)
  • BI1663 – notification of death (obtainable from a doctor or funeral parlour)
  • Police report
  • Road traffic accident report (if applicable)
  • Full post-mortem report
  • Valid South African driver’s license (if applicable)
  1. Throughout the process, we’ll keep you updated on the status of your claim

To Make a Funeral Insurance Claim

Read our easy to follow steps about how to make a funeral insurance claim.

To Update Your Funeral Policy

If you need to amend or renew your funeral insurance policy, please contact Hollard on the details listed below:
Call us: 0800 111 169

You can come to our offices at

Address – 25 Owl Street, Auckland Park, Johannesburg,
South Africa, 2090

• Call our Claims toll free number: 0800 252 467
• Monday – Friday during working hours 08h00 – 16h30
• Fax : 011 351-3003
• Email us : LifeClaimsAdmin@hollard.co.za

Enquiries

  • Call our Client Services number: 0800 11 11 69
    • Monday – Friday during working hours 08h00 – 16h30