MYTICKET – FREQUENTLY ASKED QUESTIONS (FAQS)

MYTICKET HELPLINE - 063 801 8084.

1. I SENT TICKETS TO THE WRONG EMAIL ADDRESS, AND THE RECIPIENT CANNOT LOCATE THEM.

Response:

To resolve this, please follow the steps below:

1. Log in to your account.

2. Navigate to My Bookings.

3. Select Transfer Tickets.

4. Locate the tickets marked as Pending.

5. Click the red button to Cancel Transfer.

Once cancelled, the tickets will automatically return to your account. You may then resend them to the correct email address.

2. I WOULD LIKE TO SEND TICKETS TO SOMEONE ELSE.

Response:

Please log in to your MyTicket app and follow the steps below:

1. Select My Bookings.

2. Click on My Tickets.

3. Choose the ticket(s) you wish to share.

4. Enter the recipient’s email address and complete the transfer.

If you experience any difficulties, please contact us and we will gladly assist.

3. I PURCHASED TICKETS FROM COMPUTICKET AND HAVE NOT YET RECEIVED CONFIRMATION VIA EMAIL.

Response:

Please ensure that the email address provided at the time of purchase was spelled correctly. Even minor spelling errors may prevent delivery.

If the email address is correct and you have still not received confirmation, please contact Support directly for further assistance.

4. PLEASE CHANGE MY EMAIL ADDRESS.

Response:

If you are currently using an email address different from the one originally registered, you will need to delete the incorrect profile and create a new account using the correct email address.

Once registered with the correct email, please log in and confirm whether your tickets are visible in your profile.

Should you require assistance, please feel free to contact us.

5. I CANNOT REMEMBER MY PASSWORD.

Response:

Please select Forgot Password on the login page.

A verification code will be sent to your registered email address, allowing you to reset your password securely.

If you do not receive the verification email, please check your spam/junk folder before contacting Support.

6. WHAT SHOULD I DO BEFORE ARRIVING AT THE STADIUM ON MATCH DAY?

Response:

All spectators are strongly encouraged to:

• Download the MyTicket App in advance.

• Accept your match-day ticket within the app.

• If preferred, transfer your ticket to your digital wallet for quick and easy access at the stadium.

This will avoid the need to download or retrieve tickets at the stadium, where network congestion may result in slow connectivity when accessing tickets via your browser.

If you require connectivity to transfer tickets at the venue, the stadium network is amplified by a public WiFi network. A publicly displayed QR code will be available for easy connection at the on-site verification points located at:

• Gate G

• Gate C

• Gate M

• Gate E

We strongly recommend that all ticket transfers and downloads be completed before arrival to ensure smooth and efficient access.

7. WHO DO I CONTACT FOR EVENT DAY ENQUIRIES?

Response:

For any queries on event day, please contact the MyTicket Helpline on 063 801

8084.

Please note:

• The helpline will operate until 14h00.

• At 14h00 the line will close.

• All queries thereafter will be handled in person at the on-site verification points located at:

 Gate C

 Gate M

 Gate E

 Transport Hub

We encourage all spectators to resolve ticket-related matters as early as possible to avoid delays at the stadium.